Shipping Policy
Thank you for choosing FITTEAM for your shopping needs. We are committed to ensuring a seamless and efficient shopping experience for our valued customers. This Shipping Policy outlines important information about our shipping practices to help you understand our process and expectations.
1. Order Processing Time
Our standard order processing time ensures that your orders are processed and shipped on the same business day if they are placed by 2 PM EST. If an order is placed after 2 PM EST, it will be shipped on the next business day. Please be aware that we do not process or ship orders on weekends, meaning that any orders placed after 2 PM EST on Friday will be shipped on the following business day. We do want to emphasize that processing times may vary during busy seasons or due to unforeseen circumstances, but we always strive to get your orders to you as efficiently as possible.
2. Shipping Methods
We offer several shipping methods to cater to your needs, including standard and expedited shipping. The shipping methods available for your order will be displayed during the checkout process.
3. Shipping Costs
- Free Shipping: We offer free ground shipping on orders over $140. Most of the time, your order will be shipped via DHL to ensure a reliable and efficient delivery.
- Ground Shipping: For orders under $140, you can choose our convenient ground shipping option for a flat rate of $9.99. This cost-effective choice still ensures secure and timely delivery of your items.
- Expedited Shipping: If you need your order to arrive even faster, we offer expedited shipping for $19.99. Your items will be shipped via FEDEX 2 Day, with a guaranteed two-day delivery window.
You can easily review the shipping costs at the checkout before finalizing your purchase.
4. Shipping Timeframes
The estimated delivery time depends on the shipping method chosen and your location. Please note that delivery times are approximate and subject to change due to unforeseen circumstances, such as weather conditions, holidays, or customs delays.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. Shipping Partners
We work with trusted shipping partners to ensure the safe and timely delivery of your orders.
7. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Additionally, some products may be subject to shipping restrictions based on their content, destination, or other factors. Any such restrictions will be communicated to you during the checkout process.
8. Shipping Address Accuracy
It is essential to provide accurate and complete shipping information to ensure the successful delivery of your order. We are not responsible for delays or non-delivery caused by inaccurate or incomplete shipping details.
9. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible by emailing: Team@shopfitteam.com. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
10. Lost or Damaged Items
In the event that your order is lost or arrives in a damaged condition, please contact our customer support team by emailing Team@shopfitteam.com
11. Returns and Refunds
For information on our return and refund policy, please contact customer support by emailing: Team@shopfitteam.com
12. Contact Information
If you have any questions or concerns about your order, shipping, or our Shipping Policy, please feel free to contact our customer support team by emailing: Team@shopfitteam.com
